They stated “You may have noticed we had an outage last night/stretching into this morning,” but instead they should have admitted that their service in the past few days has been intermittent at best.
On the heels of this, they then began today’s post with “We have a stated goal to make Twitter a reliable global communication utility. ” Really? Are they serious?
They have to know their service glitches have been lampooned in the blogosphere, and their credibility has seriously eroded as being a reliable (aka business-able) communication and microblogging (liveblogging?) tool. Many of us have started to rely on Twitter as a communication tool (via Web, BlackBerry, a whole host of applications, etc.), using it from everything from liveblogging to self-marketing and branding.
I know whenever I tell colleagues and friends about Twitter, the platform sounds so silly until I show people how it works and how I use it. Now, I really love Twitter. I like how my Tweets get archived daily on my own blog. How I am able to join a new organization and suddenly begin to have other people interested in reading my daily Twitter musings.
I really hope Twitter becomes more reliable. While this all this costs money, is there enough financing coming in to create and maintain the very reliability we all expect?