This came up in my dissertation research (instrumental case study on an existing community of practice) and I presented it as a finding: within the community, there was a difference between knowing how to do things (‘knowledge’) and knowing ‘how to get things done’ (practice, experience, application’). “How to get things done” was often generated via interaction with others in and around the community, essentially, the transfer of tacit knowledge among members. The illustration you show makes sense to me and I wish I’d had it a year ago!

I blogged about this at http://bozarthzone.blogspot.com/2008/12/how-to-do-things-v-how-to-get-things.html late last year if you’d like to take a look.

Best,
JB